Privacy Policy

1. Introduction

Tickwright ("we", "us", "our") operates a watch repair and restoration studio at 24/9 Thalang Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand. We are the data controller for personal information collected through this website and through our studio operations.

This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. We take data protection seriously and hold only the information necessary for the purpose it was provided.

Questions about this policy may be directed to: [email protected]

2. Data We Collect

Information you provide directly

• Full name
• Email address
• Phone number (if provided)
• Details about your watch or service enquiry (via contact form or in person)
• Postal address (if you request shipping of a piece)

Information collected automatically

• Browser type and device information
• Pages visited and time spent on-site
• IP address (anonymised where analytics tools are used)
• Cookie preferences stored in your browser's local storage

Legal basis for processing

We process personal data on the following bases: contract performance (to respond to enquiries and carry out the requested service), legitimate interest (to improve our services and maintain records), and consent (for any optional communications and analytics cookies).

Data retention: service records and correspondence are held for a maximum of five years from the date of last service, after which they are deleted unless legal requirements apply.

3. How We Use Your Data

• To respond to enquiries about watch repair or restoration services
• To prepare condition reports and service documentation for pieces in our care
• To provide progress updates during a service or restoration
• To coordinate collection, return, or shipping of pieces
• To maintain service history records at your request
• To analyse how the website is used (with your consent, via analytics cookies)

We do not use personal data for automated decision-making or profiling. We do not sell or share personal data with third parties for marketing purposes.

Third-party services used: website analytics (if consent is given), and secure email infrastructure. These providers process data in accordance with their own privacy policies and any relevant data processing agreements.

4. Data Protection Measures

• This website is served over HTTPS (TLS encryption in transit)
• Personal data held in our systems is access-controlled and limited to staff involved in service delivery
• Piece custody records are stored securely and not accessible to third parties
• In the event of a data breach that poses risk to your rights, we will notify affected individuals within 72 hours of becoming aware
• We review our data handling practices periodically to maintain appropriate standards

5. Cookies

We use essential cookies to maintain basic website functionality. With your consent, we may also use analytics cookies to understand how visitors use our site. Marketing cookies are optional and only active with your agreement.

You can manage your preferences at any time via our Cookie Policy page, which includes a preference control panel.

6. Your Rights

Under applicable Thai data protection law (the Personal Data Protection Act B.E. 2562, "PDPA") and international best practice, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data where there is no longer a legitimate reason for us to hold it
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
• Right to lodge a complaint: You may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at: [email protected] or in writing at our studio address. We will respond within 30 days.

7. Third-Party Links

This website may include links to external sites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing any personal information.

8. Children's Privacy

Our services are directed at individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

9. International Data Transfers

Our primary data storage and processing is located in Thailand. Where third-party service providers are based outside Thailand, we ensure appropriate safeguards are in place in accordance with PDPA requirements before any transfer occurs.

10. Policy Updates

This policy may be updated from time to time. Substantive changes will be noted with a revised "Last Updated" date at the top of this page. Continued use of the website following an update constitutes acknowledgment of the revised terms. We will not retroactively reduce your rights without notice.

11. Contact

Data Controller: Tickwright
24/9 Thalang Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand
Email: [email protected]
Phone: +66 76 512 683