Tickwright watch repair studio interior

PHUKET OLD TOWN · SINCE 2011

A Studio Built on Patience and Precision

We opened Tickwright because we believed Phuket's watchowners deserved somewhere reliable — a studio where pieces are assessed carefully, work is explained clearly, and nothing is rushed.

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OUR STORY

Started on Thalang Road, Stayed on Thalang Road

Tickwright came together in 2011 when watchmaker Somchai Rattanaporn returned to Phuket after years of training in Switzerland and working at an authorised service centre in Bangkok. He noticed that island visitors — particularly those who wore their watches diving or sailing — had nowhere sensible to take a piece that needed attention quickly and honestly.

The studio opened on Thalang Road in a shophouse that suited the neighbourhood: unhurried, detailed, and a little particular about the work it takes on. Over the years, a small team formed around the same values — each person responsible for specific parts of the process, none of them in a hurry to cut corners.

Today Tickwright handles everything from a strap swap for a tourist with an afternoon to spare, to a year-long restoration of a 1960s dress watch for a collector who found us online. The range is wide; the approach stays the same.

14

Years serving Phuket

1,800+

Pieces serviced

3

Service tiers available

96%

Clients returning or referring

THE PEOPLE

The Team Behind the Bench

Each member of the Tickwright team holds a defined role and takes personal responsibility for their part of the process.

SR

Somchai Rattanaporn

Lead Watchmaker

Trained in Neuchâtel and La Chaux-de-Fonds; spent six years at a Bangkok service centre before founding Tickwright. Responsible for movement work on all Automatic Service and Collector Restoration pieces.

NL

Nattaya Lertchai

Case & Finishing Specialist

Handles all case and bracelet work, from light polishing on Quick Care pieces to the full surface restoration required by collector watches. Nattaya trains regularly on period-correct finishing techniques.

PW

Prayut Wichaichan

Client Liaison & Assessment

First point of contact for all incoming pieces. Prayut documents initial condition, manages client communication throughout the service period, and coordinates collection or onward shipping.

HOW WE WORK

Standards We Hold Ourselves To

These aren't policies written for a website — they're the practices that shape how Tickwright operates day to day.

Pre-Work Documentation

Every piece is photographed and described before any tools touch it. This record is shared with the client and retained on file for the full service period.

Post-Service Pressure Testing

All water-resistant pieces undergo pressure testing after seal work. Results are recorded. We won't return a watch as "water-resistant" without a tested and documented result.

Insured Custody

Pieces in our care are covered under a specialist valuables policy. Clients receive written confirmation of this on drop-off.

Qualified Lubricants Only

We use lubricants sourced from the same Swiss suppliers used by authorised service centres. No substitutes. Lot numbers and application dates are recorded per movement.

Client Data Privacy

Contact details and service records are held only for communication and follow-up purposes. We don't share client information with third parties, and we retain only what's necessary.

Scope Approval Protocol

If work reveals a need beyond what was quoted, we stop and contact the client. No additional work proceeds without explicit written or verbal approval — always.

ABOUT OUR CRAFT

What Watch Repair in a Coastal City Actually Involves

Working on fine timepieces in Phuket means accounting for a set of environmental factors that inland workshops rarely face. Humidity levels here average well above continental norms for much of the year. Salt content in the air — particularly in the vicinity of the beach and marina areas — accelerates the deterioration of gasket materials that might otherwise last years in a drier climate. These conditions aren't problems to work around; they're variables that need to be understood and addressed with each individual piece.

The movements we handle most commonly at Tickwright fall into three broad categories: battery-powered quartz movements from both Swiss and Japanese manufacturers; mechanical automatic movements with rotor-winding systems; and older hand-wind movements from vintage and collector watches that require a different level of care at the disassembly and reassembly stage. The approaches differ substantially across these categories, and the appropriate service intervals differ too.

For collectors and serious owners, the documentation aspect of watch care is often as important as the technical work itself. A well-maintained service record adds context and, in some cases, value to a piece. At Tickwright, every service produces written output — a condition note at intake, a scope summary before work begins, and a completion record at handover. These travel with the watch.

Thalang Road in Phuket Old Town has a character that suits this kind of work. The street is known for heritage shophouses and independent businesses rather than mass-market retail — which means the people who find us tend to be looking for something considered. That suits us well.

Have a Piece That Needs a Look?

Bring it in or send us a message. We're happy to talk through what a watch might need before any decision is made.

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